2.1. Product Refunds

• Non-Delivery: If you do not receive the product due to email issues (e.g., spam filters, server errors), please contact us within 3 days of your order. Failure to do so will be considered acceptance of delivery.
• Major Defects: If a product contains critical errors or bugs, report the issue within 3 business days. The product author has 3 business days to fix the problem. If unresolved, we may offer a full refund.
  • Note: We are not responsible for conflicts with third-party software, plug-ins, or extensions not specified as compatible with our products.
• Product Not As Described: If the product does not match its description, submit a claim with evidence within 3 days of purchase.

2.2. Service Refunds

• Service Not Rendered: You may request a cancellation and refund if no work has started within 3 days of purchase.
• Delayed Service Delivery: If the service provider fails to deliver within the agreed time frame due to issues on their end, you can request a refund.
  • Note: In complex projects, we may issue partial refunds for incomplete milestones.
• Service Not As Described: If the delivered service does not match its description, submit a claim within 7 days of project completion.

Non-Refundable Fees:

• Handling Fee: A $5 handling fee for product or service delivery is non-refundable.
• Extended Support: Fees for extended support services are non-refundable.