Return and Refund Policy

Thank you for shopping at Bitrix Theme. If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.


For this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bitrix infotech Pvt Ltd, 916, 917, 918, Infinity Tower, Nr. Ayurvedic College, Lal Darwaja Station Rd, Surat, Gujarat 395003.
  • Goods refer to the items offered on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Bitrix Theme
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Unfortunately, once you made the purchase you cannot cancel or request it.

As it is a digital product, you can request to exchange it with another template but even, in that case, you have to send us the complete detail explaining what is the issue with that template.

Reasons For Exchange Request

If you've purchased an item from us and you're experiencing a technical issue with the item we recommend that you just contact us and seek assistance. But in some circumstances you can request an exchange, but it must fall in below point.

Item not working the way it should or as described

If an item doesn’t work the way it should then we are required to promptly fix the difficulty by updating the item. An item is "not as described" if it's materially different from the item description or preview. If the problem can’t be fixed or it seems that the item is “not as described” then you'd be entitled to an exchange from us.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:

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